If a product is returned because of our error or the product is defective we will pay both the shipping cost to you and also the return shipping cost.

If you want to return a shirt for a different size, you pay the shipping back to us and we will pay the shipping to you.

Custom made orders cannot be returned.

Books must be in their original condition and CDs, DVDs, video tapes and audio tapes must be in their unopened package (still within its plastic wrap). We cannot give a refund for damaged goods or ones that have missing parts

If a gift is returned the refund will be issued to the person who paid for the order and not given to the person receiving the gift.

Send items to be returned to:

Natural Nirvana 2006 NW 55th Avenue J2 Gainesville, FL 32653

To return something you should include the receipt for the purchase (packing slip).

Shipping
We can ship to almost any place in the world and we offer a variety of ways to ship your order within the U.S.

Normally orders are shipped out within two business days, but for various reasons some orders may be shipped at a later date (for instance if a product is out-of-stock). If there is a delay in shipping an item, for instance a product is out of stock, you will be contacted immediately by email or phone.

If you want to receive an order faster it can be shipped USPS Priority Mail (2-3 days), UPS Two-Day and One-Day express and USPS Express Mail. Usually the further you are from Florida (our location) the longer it will take the shipment to arrive.

We usually charge a flat fee for a shipment within the US. Some of the items we sell may have their shipping costs calculated according to weight.

Shipping Outside the USA
Orders outside the US will normally be shipped by United States Postal Service (USPS) by airmail. The main reason for this is that it is usually the cheapest way to ship overseas. Also, more importantly, when the package arrives in your home country you can clear the package yourself through customs. If the package is sent UPS, Federal Express, etc. usually the company that you use will clear the package for you (without telling you) and charge you a fee to do this (usually around $20 to $40). They will usually request payment of this clearance bill before delivering the package to you.

We usually ship USPS air mail which usually takes 7 to 10 day to arrive and we also take out insurance for the cost of the package. You are charged the actual charges for the shipment and before we ship the package we will contact you by Email to let you know what the charges will be. After you authorize (OK) this charge we will send the package out.

If you would like to ship the package by USPS surface mail (usually takes 30 to 90 days) or another carrier (UPS, FedEX) please let us know and we will then calculate the cost of shipment by these other methods and let you know what the cost will be.

We are unable to track International orders and cannot accept the responsibility for their delivery, which is why we sent the package out insured.

Shipments to Canada
Orders to Canada will normally be shipped by United States Postal Service (USPS). The main reason we use the Postal Service is that when the package arrives in Canada you can clear the package yourself through customs. If the package is sent UPS, Federal Express, etc. usually the company that you ship with will clear the package for you (without telling you) and charge you a fee to do this (usually around $20 to $40). They will usually request payment of this clearance bill before delivering the package to you.

We usually ship USPS ground service and the standard cost is $11US. For orders over $50US:
• $51-$100 $20
• $101-$200 $30
• $201-$300 $40
• $301-$400 $50
• $401-$500 $60
• $501-$600 $70

If you would like to ship the package by Express Mail or by UPS or FedEx please let us know and we will then calculate the cost of shipment by these other methods and let you know what the cost will be.

Standard Shipping
After an item is shipped, which is usually done within two business days of receiving an order, it usually takes 3 to 7 days for it to arrive. Most orders will arrive between 7 and 10 days after an order was placed and most will be shipped either by U.S. Post or by UPS.

Standard shipping fee per order is $6 per order.

Orders to Canada (sent by US Mail) and International orders will be charged the actual shipping cost, which is calculated according to weight. Orders to Canada will usually take longer to arrive than US orders. International orders take three to nine weeks to arrive.

For an order over $500 a signature when delivered is required.

Orders to Alaska, Hawaii and U.S. Protectorates such as Puerto Rico, Guam and the Virgin Islands may take an extra 2 to 5 days to get to their destination.

Express Shipping
We can ship Express Mail by US Post and UPS Next-Day Air or 2-Day Air.

Two-Day Shipping No deliveries on weekends but only on business days (only Monday to Friday). No PO Boxes or FPO/APO. For an order over $500 a signature is required when delivered.

A Two-Day Shipping order will be shipped the next business day and then take two business days to reach its destination.

If an order is made on Monday night, then it will be shipped on Tuesday and it will arrive at your destination two days later sometime on Thursday. If you ship Two-day Shipping on Friday, the package will not arrive until Tuesday, as the order is not moved on Saturday or Sunday.

Two-Day shipping fee is $15 per order.

One Business Day Shipping
No deliveries on weekends. No PO Boxes or FPO/APO For an order over $500 a signature is required when delivered.

One-Day Shipping does not mean that a package will arrive the next day, but it might. For instance if an order is made on Friday evening. The order will be shipped on Monday morning, because there is no shipping on the weekends for One-Day Shipping and the package will arrive on Tuesday.

If you really need your purchase quickly please contact us before making the order to let us know your needs and we will try to accommodate you.

One-Day shipping fee is $25 per order.

Shipping to Prisons
We do deliveries to prisons. It is best to check with the prison that you plan to have a package delivered to in order to see if they allow deliveries and also to check with them what the prison’s rules are for receiving packages. There may be delivery restrictions at some penitentiary.

Packages that are sent to prisons have to be sent via the U.S. Post Office, as prisoners cannot sign for packages. As we send out packages by U.S. Mail, UPS and FedEx, it is important that you send a note with your order to let us know that the package is to be delivered to a prison, so we know that we should send the package by U.S. Mail.

To avoid any complication of having a package sent to a prison you may want to first have the package sent to you and then forward the package onto the prison yourself.

Customs/Import Duties
For International orders customs or import duties may be applied by your country. It is the responsibility of the purchaser to pay these charges, which will be different in various countries. You may want to contact your local customs office to see what these charges are.

Sales Tax We are required to charge sale tax for the state that we do business in, which is Florida. Residents of Florida will have sales tax added onto their bill. Sales tax is applied to the entire order, which means it is also applied to shipping, handling and gift wrapping.

On the order form the estimated sales tax is displayed while placing an order. The exact sales tax will be on the invoice.

Tax exempt organizations in Florida should email us at spiritualguides@hotmail.com for information of how to receive sales tax exemption.

When a Gift Certificate is purchased no sales tax is assessed, but when the card is used by Florida residents then sales tax will have to be paid on the taxable items purchased.

Undeliverable Packages
A package may be judged undeliverable if it has an incorrect address or if a post office box address is entered in a non-standard way (it should be entered as PO Box and the number).

Most carriers attempt to deliver a package three times and if they can not deliver the package will return it to us.

If a person getting a gift does not know they are receiving a gift, they may refuse the package when it arrives at their door. It may be a good idea to let a person that you are giving a gift to know that they may be receiving a package from Natural Nirvana.

Late Delivery
If a purchase is shipped by Standard Shipping and it does not arrive within two weeks, then there may be a problem with the shipment.

If a purchase is shipped by One-Day or Two-Day fast shipping it may take 2 to 6 days to be delivered.

International orders that are sent by Standard Shipping will take from three to nine weeks for delivery.

If you think there is a problem with shipping please feel free to contact us. You may first want to check with your family members or neighbors to see if they received the package and forgot to tell you.

Ecological Friendly Shipping Materials
We attempt to use recycled packing materials. We may send out orders in reused boxes to help stop the waste involved with using new ones. We strive to use packing materials that are recyclable and are made from recycled materials.

CONTACT INFORMATION
The best way to contact us is by email. If you have comments about our site or suggestions on how we can improve our service, please feel free to contact us. You can contact us by phone or by writing to us at: